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MAP International Travel Pack®

Frequently Asked Questions



Do I have to be a doctor to order a Travel Pack?
How do I become eligible to participate as a MAP Travel Pack partner?
Where do you get the medicines that go in a Travel Pack?
How much does MAP charge for a Travel Pack?
What forms of payment do you accept?
Will my pack have the same content as the current offer I see on the web site?
How big is the Travel Pack, and how will I get it on the plane?
When will I receive my request?
How is the Travel Pack shipped to me?
What if I have a rush request?
How can I check on the status of my request?
How do I clear the medicines through customs?
What happens if I have to cancel my trip?
What are the expiration dates on the medicines in the packs?
Can you modify the contents of the packs?
Does MAP offer any other services for physicians or others going on short-term missions trips?

 

Do I have to be a doctor to order a Travel Pack?

Anyone facilitating or acting on behalf of a medical mission team or individual medical practitioner can order MAP Travel Packs.   Because the MAP International Travel Pack contains prescription medicine, orders must be accompanied by the signature of a licensed medical practitioner with proof of current licensure.  Please review the Eligibility & Guidelines and Practitioner's Agreement of Responsibility for more information.

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How do I become eligible to participate as a MAP Travel Pack partner?

MAP International is entrusted with millions of dollars of life-saving medicines and medical supplies each year from the world’s leading pharmaceutical manufacturers.   To ensure the value of these critical supplies is maximized, MAP International screens its selected partners. 

MAP International works with experienced non-profits and medical teams who can demonstrate in-country experience. 

MAP's ideal partners are those charitable organizations whose corporate or organizational reputations have been established through memberships in international relief and development associations, financial accreditation bodies, regulatory agencies or other publicly recognized associations. 

MAP International will determine initial eligibility based on completed eligibility forms. Continued eligibility will be dependent upon the quality of information provided about how MAP’s medicines and medical supplies made a difference for the communities served. Continued eligibility will also be reviewed against adherence to published standards and guidelines.

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Where do you get the medicines that go in a Travel Pack?

Medicines and supplies are donated by leading global pharmaceutical health product manufacturers. All products are first quality and contain no expired medicines. Occasionally, MAP purchases core medicines that are not available from our donated inventory.

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How much does MAP charge for a Travel Pack?

MAP International offers its Travel Pack for all qualified medical mission teams.  MAP requests that its short term medical mission partners offer a $500 tax deductible donation for each Travel Pack ORIGINAL® and a $300 for each Travel Pack ESSENTIAL®. A minimum $100 tax-deductible donation is requested for The Travel Pack EXTRA® option, though the actual amount is determined by the quantities of products chosen. You may also order Travel Packs and make your donation online if you have previously ordered medical supplies from MAP by clicking here.

Donations assist MAP with the costs of procuring high quality medicines, maintaining its computerized inventory system, highly trained staff, extensive storage space, distribution tracking system, processing, packing, and shipping.

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What forms of payment do you accept?

Prepayment of the tax deductible donations should accompany your request and may be made by check or credit card (Mastercard, Visa, American Express or Discover).

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Will my pack have the same content as the current offer I see on the web site?

MAP Travel Packs are assembled every two to three weeks, depending on product expiration dates and availability. We ship the most recent offer according to your departure date. You will receive a packing list for the exact content of each pack you order. If a packing list is needed before the medicines are scheduled to arrive, please contact MAP by phone, fax or email.

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How large is the Travel Pack, and how will I get it on the plane?

The Travel Pack ORIGINAL® is pre-packaged in TWO 1.6 cubic ft. boxes, each measuring 17" x 11" x 14".  The two  boxes together weigh between 50 and 65 pounds. The Travel Pack ESSENTIAL® is pre-packaged in ONE 1.6 cubic ft. box, measuring 17" x 11" x 14".  The one box usually weighs no more than 40 pounds. The size and weight of the Travel Pack EXTRA® option depends on the amount of products ordered. In all cases, please check with your airline to determine if your MAP Travel Pack® selections meets their weight and size regulations.

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When will I receive my request?

After MAP receives all the required forms and signatures, we will schedule the ship date for your request. Depending on availability, we will ship approved requests to arrive about two weeks before your scheduled departure date.

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How is the Travel Pack shipped to me?

Shipping via UPS ground transport is included in the tax-deductible donation. There is an extra charge for overnight or two-day service. Medical packs may not be shipped by sea container. They are designed for hand-carry or air freight shipment only.

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What if I have a rush request?

Should your departure date require expedited service, MAP International will work with you to determine the best and safest means to supply your mission team.  There may be additional charges to handle expedited shipping using overnight or two-day service. You do need to confirm all rush requests.

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How can I check on the status of my request?

If you submitted your request by fax, be sure to confirm MAP's receipt of your fax.  Please call 1-800-225-8550 and ask for Travel Pack Customer Service or contact us online.

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How do I clear the medicines through customs?

Customs documents, a notarized Gift Certificate and a Packing List are attached directly to the pack. We also provide a notarized Certificate of Quality and Authentication for certain countries.  It is your responsibility to inquire about the current customs regulations for your destination. Some countries may require prior approval of your medicines list or have restrictions on product dating. Travel Packs do contain some shorter dated products.

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What happens if I have to cancel my trip?

You may call to cancel your request at any time before it is shipped. However, once a Travel Pack request is shipped, you must notify MAP of your cancellation and immediately return the medicines to receive a credit on your account toward your next mission.  Packs returned within 21 days of delivery will be eligible for a refund on tax-deductible donations less a $75 cancellation fee.

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What are the expiration dates on the medicines in the packs?

All of the medicines in the packs are first quality and not expired. Some products may be short-dated with three to four months of shelf-life remaining while others will have expiration dates in excess of 12 months. Some countries have customs restrictions on product dating.

You may request a copy of the packing list which shows the expiration dates on each product in the pack you will receive. It is your responsibility to inquire about customs regulations for your country of destination to be sure the medicines meet the requirements for clearance.

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Can you modify the contents of the packs?

The Travel Pack ORIGINAL® and Travel Pack ESSENTIAL® options are pre-packaged offers that cannot be modified. However, the Travel Pack EXTRA® option allows for “customizing” your order based upon inventory currently available.

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Does MAP offer any other services for physicians or others going on short-term missions trips?

MAP International offers its physician and charitable partners access to purchased specific medicines, medical supplies, and personal care items from generic manufacturers. These products are shipped directly from Europe to in-country programs.  Once you have completed the eligibility process, you may request information about this program.

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